 |
|
| Charter Mark Advisors |
Charter Mark: Putting the customer first. Promoting Choice, flexibility and innovation in public service
InDepth Consultants have offer 25 years experience of working in the public sector and have consistently delivered to Charter Mark standards, which is the UK Government's national standard for excellence in customer service. Charter Mark is a registered certification mark, owned by the Government Communications Group in the Cabinet Office. It is a positive force for change and customer service improvement.
Our Consultants have the credential and experience to help your organisation develop to demonstrate and meet the exacting Charter Mark standards and assist with the preparation of your application portfolio. | |
Criteria
The Charter Mark scheme is a tool designed to help organisations focus on, and improve, their customer service and delivery to users. The six criteria shown above make up the Charter Mark standard. By addressing the elements shown against each criterion, you will be focusing on your customers and aiming to constantly improve and give value for money. By reaching the standard you will show that you put your customers first and go that extra mile.
Back to Our Toolkit | |
|
|
|
Updated Monday, February 26, 2007 |
|
|
|
InDepth Consulting Ltd
