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| The European Framework for Quality Management (EFQM) |
EFQM, a not for profit membership foundation, is the primary source for Organisations in Europe looking to excel in their market and in their business. Founded in 1989 by the CEOs of prominent European businesses, EFQM is now the hub of excellent, globally-minded organisations of all sizes and sectors, and both private and public.
InDepth Consultants are accredited advisors and assessors of the EFQM model with considerable public and private expertise in applying and embedding this tool to assist with business development and long term growth. | |
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The Fundamental Concepts of Excellence are:
Results OrientationExcellence is achieving results that delight all the organisation's stakeholders.
Customer FocusExcellence is creating sustainable customer value.
Leadership and Constancy of PurposeExcellence is visionary and inspirational leadership, coupled with constancy of purpose.
Management by Processes and FactsExcellence is managing the organisation through a set of interdependent and interelated systems, processes and facts.
People Development and InvolvementExcellence is maximising the contribution of employees through their development and involvement.
Continuous Learning, Innovation and ImprovementExcellence is challenging the status quo and effecting change by utilising learning to create innovation and improvement opportunities.
Partnership DevelopmentExcellence is developing and maintaining value-adding partnerships.
Corporate Social ResponsibilityExcellence is exceding the minimum regulatory framework in which the organisation operates and to strive to understand and respond to the expectations of their stakeholders in society. | |
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Updated Tuesday, February 27, 2007 |
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InDepth Consulting Ltd
